Claim - Duchesne

{[{etapes[etapeIdx].description}]}

Item no	Description	Quantity
{[{ligne.itemNo}]}	{[{ligne.description}]}	{[{ligne.qte}]}

Product Type

Is the product installed?

The online claim is available only for installed and partially installed products. Please contact your dealer for any other claim.

Who made the installation?

Product Description

Please write the description of the product as mentioned on the proof of purchase or on the product box.

Purchase date

Installation date

Claimed quantity

Please enter the quantity of the defective product.

Problem Description

Please describe the problem in detail and specify the sides of the building where the problem is being observed.

Which are the sides affected by the problem?

Please check the sides of the building where the problem is being observed.

Front of building
Rear of building
Left side of building
Right side of building

Last Name

First Name

Phone

Ext.

Phone (other)

Ext.

Mailing Address
Same as building address

Proof of purchase

Invoice, selection list or contractor letter indicating the Duchesne product purchased

Proof of property

Property tax bill, mortgage status or property valuation

Picture of the problem

Picture of the front of the building

A picture of the entire wall or roof

Picture of the back of the building

A picture of the entire wall or roof

Picture of the left side of the building

A picture of the entire wall or roof

Picture of the right side of the building

A picture of the entire wall or roof

Pictures of the problems on the front of the building

A picture of each problem observed on this side of the building

Pictures of the problems on the back of the building

A picture of each problem observed on this side of the building

Pictures of the problems on the left side of the building

A picture of each problem observed on this side of the building

Pictures of the problems on the right side of the building

A picture of each problem observed on this side of the building

Please provide a sample of the vinyl siding of a minimum length of 3 feet (0.91 m) for each wall where the problem related to the claim has been observed.

The origin of each sample must be legibly identified on the back of the sample (example: back wall). Also be sure to have the lot number on each sample taken. If it is not already engraved on the sample taken, please find it on another panel and write it on the back of the sample taken.

Note that it is important to keep the original length of the sample taken (do not cut the sample taken). In this way, you will be able to put it back on the wall in case the claim is not allowed.

Please send the duly prepared samples (inscriptions on the back) to the address below with your name and claim number assigned:

Duchesne et fils Ltée
To the attention of customer service
871, boul. Duchesne
Yamachiche (Québec)
G0X 3L0

Once we have received and analyzed the samples, we will be able to determine the next steps. Samples may be returned upon request for any claim that is not justified.

Important: Samples must be received by Duchesne within fourteen business days of the date of submission of the claim, failing which the request will be automatically canceled.

Please provide a sample of the product in connection with the claim. This sample must demonstrate the problem observed.

If possible, please also provide the lot number of the product on the carton or on the product label.

Please send the duly prepared samples to the address below with your name and claim number assigned:

Duchesne et fils Ltée
To the attention of customer service
871, boul. Duchesne
Yamachiche (Québec)
G0X 3L0

Once we have received and analyzed the samples, we will be able to determine the next steps. Samples may be returned upon request for any claim that is not justified.

Important: Samples must be received by Duchesne within fourteen business days of the date of submission of the claim, failing which the request will be automatically canceled.

I agree to send a sample within the next fifteen business days.

Please confirm that the following informations are accurate :

Identification (Edit)

Last Name :

{[{ formulaire.nom }]}

First Name :

{[{ formulaire.prenom }]}

Phone :

{[{ formulaire.telephone }]} Ext. {[{ formulaire.extTelephone }]}

Email :

{[{ formulaire.email }]}

Product (Edit)

Product Type :

{[{ descriptionTypeProduit() }]}

Is the product installed? :

{[{ descriptionTypeInstallation() }]}

Who made the installation? :

{[{ descriptionInstallateur() }]}

Product Description :

{[{ formulaire.descriptionProduit }]}

Purchase date :

{[{ formulaire.dateAchat | date : "yyyy-MM-dd" }]}

Installation date :

{[{ formulaire.dateInstallation | date : "yyyy-MM-dd" }]}

Claimed quantity :

{[{ formulaire.qteReclamee }]} {[{ formulaire.unite }]}

Problem Description :

{[{ formulaire.descriptionProbleme }]}

Building (Edit)

I am :

{[{ descriptionTypeConsommateur() }]}

Building type :

{[{ descriptionTypeBatiment() }]}

Address :

{[{ formulaire.adresseBatiment1 }]}
{[{ formulaire.adresseBatiment2 }]}
{[{ formulaire.villeBatiment }]}, {[{ formulaire.provinceBatiment }]}
{[{ formulaire.codePostalBatiment }]}

Owner (Edit)

Last Name :

{[{ formulaire.nomProprietaire }]}

First Name :

{[{ formulaire.prenomProprietaire }]}

Phone :

{[{ formulaire.telMaisonProprietaire }]} Ext. {[{ formulaire.extTelMaisonProprietaire }]}

Phone (other) :

{[{ formulaire.telBureauProprietaire }]} Ext. {[{ formulaire.extTelBureauProprietaire }]}

Email :

{[{ formulaire.emailProprietaire }]}

Address :

{[{ formulaire.adresseBatiment1 }]}
{[{ formulaire.adresseBatiment2 }]}
{[{ formulaire.villeBatiment }]}, {[{ formulaire.provinceBatiment }]}
{[{ formulaire.codePostalBatiment }]}

{[{ formulaire.adresse1 }]}
{[{ formulaire.adresse2 }]}
{[{ formulaire.ville }]}, {[{ formulaire.province }]}
{[{ formulaire.codePostal }]}

Contractor (Edit)

Contractor Name :

{[{ formulaire.nomContracteur }]}

Phone :

{[{ formulaire.telephoneContracteur }]} Ext. {[{ formulaire.extTelephoneContracteur }]}

Retailer (Edit)

Retailer Name :

{[{ formulaire.nomDetaillant }]}

City :

{[{ formulaire.villeDetaillant }]}

Phone :

{[{ formulaire.telephoneDetaillant }]} Ext. {[{ formulaire.extTelephoneDetaillant }]}

I certify that to the best of my knowledge, the information on this claim form is true and complete.

I accept the privacy policy as well as the terms and conditions of use of Duchesne et Fils Ltée.

We have received your claim and we are processing it.

Your claim number is : {[{rmaNo}]}

For any information concerning your request, we invite you to consult our online monitoring page.

Did not find the information you were looking for? Please contact our customer service department who will be happy to help you:

When calling, have your claim number on hand. You will be asked to speed up the processing of your request.

We thank you for your confidence.